Frequently Asked Questions

How does LED light therapy work?

The mask emits three specific wavelengths of light. Red (630 nm) is the most-studied wavelength in the category and is typically chosen for the look of texture and firmness. Near-infrared (850 nm) reaches deeper into the skin. Blue (460 nm) acts at the surface and is typically chosen for breakout-prone skin. They are the same wavelengths used in professional LED sessions, worn at home for ten minutes.

Is it safe for all skin types?

The mask is UV-free and non-invasive, and the medical-grade silicone is hypoallergenic. It is designed for all skin tones. If you have a specific skin condition, we recommend checking with your dermatologist before use, and starting at the lowest intensity.

Can I use it if I'm pregnant or taking medication?

Consult your doctor before use if you are pregnant, breastfeeding, epileptic, or taking photosensitizing medications such as antibiotics, retinoids, or acne treatments. LED light therapy is non-UV and generally considered safe, but individual medical circumstances vary.

Is the light safe for my eyes?

The LED wavelengths used in Renuveil are non-UV and non-laser. However, we recommend keeping your eyes closed during treatment for comfort. The mask design naturally shields your eyes from direct light exposure.

How often should I use Renuveil?

Three to five evenings a week. Choose from three session lengths: 5, 10, or 15 minutes — 10 minutes suits most people. The mask shuts itself off when the session is complete. Most people notice a change in how their skin looks after four to eight weeks of consistent use.

How long until I see results?

Most people notice their skin looking smoother and brighter within two to three weeks. Fuller results — skin that looks firmer and clearer — typically show at the four-to-eight-week mark with three to five sessions a week. Results vary from person to person.

Can I adjust the brightness?

Yes. Renuveil has three intensity levels — 50%, 75%, and 100%. If you have sensitive skin or are just starting out, begin at 50% for your first week, then step up to 75% and eventually full power. All three levels deliver the same wavelengths; the lower settings simply take longer to reach the same total dose, which makes them a gentle way to start.

Can I use it with my existing skincare products?

Yes — apply your serums and creams after your Renuveil session, not before. Clean, dry skin lets the light reach the skin without anything in the way. After your session, layer on your usual products.

How do I charge it?

Renuveil charges via USB-C. A full charge takes approximately 2 hours and provides 4–6 sessions depending on intensity level — fewer at full power, more at 50%. No cords needed during treatment — it's 100% wireless.

Is Renuveil waterproof?

No. Renuveil is not waterproof and should not be used in the shower or submerged in water. Keep the mask dry during use and storage. To clean, wipe down with a dry or lightly damp cloth.

What does Renuveil do that other LED masks don't?

Renuveil publishes its three wavelengths (630 nm red, 850 nm near-infrared, and 460 nm blue) — many masks state only one or two, or none at all. It is fully wireless with no external controller, uses medical-grade silicone instead of hard plastic so it sits flush to the face, and runs 5, 10, or 15-minute sessions that shut themselves off — many masks lock you into a single 15–20 minute cycle.

How does Renuveil compare to professional treatments?

Professional LED therapy sessions cost $50–$200 each. Dermatologists recommend 2–3 sessions per week for 4–8 weeks — that's $3,000+ for a full course of treatment. Renuveil is $279 one-time with unlimited daily use. It pays for itself after just 2–3 professional sessions.

What does "nm" mean?

"nm" stands for nanometer — the unit used to measure wavelengths of light. Think of it like a radio station frequency: just like 97.1 FM plays a different station than 101.3 FM, 630 nm produces a different color of light than 850 nm. Each wavelength reaches a different depth in the skin.

What certifications does Renuveil have?

  • CE Certified — independently tested for electromagnetic safety under EU standards
  • FCC Compliant — verified compliant with US FCC Part 15 regulations
  • FDA Registered — manufactured in a facility registered with the US FDA
  • RoHS Compliant — every component tested free from lead, mercury, cadmium, and other restricted hazardous substances

Note: "FDA Registered" means the manufacturing facility is listed with the FDA — this is different from "FDA Cleared," which requires a separate 510(k) submission. LED light therapy devices in this category are classified as low-risk wellness devices.

Where do you ship?

We currently ship within the United States only. International shipping is something we're actively working on — sign up for our email list to be notified when it becomes available.

What does the 1-year warranty cover?

Renuveil comes with a 1-year limited warranty covering hardware defects, LED failure, and charging issues. It does not cover physical damage, water damage, or normal wear and tear. To make a warranty claim, email shoprenuveil@gmail.com with your order number and a description of the issue.

What if it doesn't work for me?

We offer a 30-day money-back guarantee from the day it arrives. If it isn’t for you, contact us and we’ll refund you in full. No questions asked.